Last Updated: 23 February 2025
This Refund Policy (the “Policy”) governs the terms under which CardScanner.io (“we,” “us,” or “our”) processes refund requests for subscriptions to premium features offered through our website located at cardscanner.io (the “Website”) and the associated services (collectively, the “Services”). By subscribing to or utilizing any paid features of the Services, you irrevocably acknowledge and agree to be bound by this Policy. For inquiries or concerns regarding this Policy, you may contact our support team at info@cardscanner.io or via the [Contact Us] page on the Website.
1. Availability of Free Version
a. Purpose and Access: CardScanner.io provides a complimentary version of its file conversion tools, enabling users to evaluate the functionality, compatibility, and performance of the Services prior to committing to a premium subscription. You are expressly encouraged to utilize this free version to ascertain whether the Services meet your specific needs and expectations.
b. Supported File Types: The Services accommodate a broad spectrum of file formats, including but not limited to JPG, PNG, JFIF, HEIC, PDF, and Excel files. It is your sole responsibility to test the conversion of applicable file types using the free version to confirm suitability before subscribing to premium features.
2. Cancellation of Premium Subscriptions
Should you elect to terminate your premium subscription prior to its expiration, you must submit a cancellation request to our support team at info@cardscanner.io or through the [Contact Us] page during the active subscription term. Cancellation requests shall be processed in accordance with the operational protocols of the Services and MamoPay, our designated payment processor.
3. Eligibility for Refunds
Refund requests may be considered under the following limited circumstances, subject to our sole discretion and verification:
a. Technical Malfunctions: Refunds may be granted if you encounter a substantiated technical issue that materially impairs your ability to access or utilize the Services, provided that our support team is unable to rectify the issue or provide a reasonable interim solution within a commercially practicable timeframe.
b. Billing Errors: Refunds may be issued in the event of a verified overcharge or duplicate payment resulting from an error attributable to MamoPay, our third-party payment processor regulated by the Dubai Financial Services Authority (DFSA) in the Dubai International Financial Centre (DIFC), UAE.
c. Documentation Requirement: Eligibility for refunds is contingent upon your provision of sufficient supporting evidence, including but not limited to screenshots, error logs, or detailed descriptions of the issue, as deemed necessary by us to substantiate your claim.
4. Grounds for Refund Denial
Refund requests shall be rejected under the following conditions:
a. Insufficient Evidence: Should you fail to provide adequate documentation or specific particulars substantiating a technical issue, we reserve the absolute right to deny your refund request.
b. Dissatisfaction or Unmet Expectations: Refunds shall not be granted for subjective dissatisfaction with the Services or for requests pertaining to features or functionalities not explicitly advertised or promised on the Website.
c. Change of Intent: No refunds shall be issued if you elect to discontinue use of the Services for reasons of personal preference or convenience following subscription purchase.
d. User-Initiated Duplication: Refund requests for duplicate subscriptions resulting from your own actions, absent a verifiable billing error by MamoPay, shall be denied.
5. Technical Support
Should you encounter operational difficulties or require assistance with the Services, you are directed to contact our support team at info@cardscanner.io or via the [Contact Us] page. We undertake to provide reasonable assistance in resolving issues related to the functionality of the Services, subject to the limitations outlined in this Policy and the Terms of Service.
6. Amendments to Policy
CardScanner.io reserves the unilateral right to revise, supplement, or replace this Policy at any time, with such modifications taking effect immediately upon posting to the Website. It is your affirmative obligation to periodically review this Policy to remain apprised of any updates. Your continued subscription to or use of the Services following such amendments constitutes your irrevocable acceptance thereof.
7. Governing Framework
This Policy is subject to and shall be construed in accordance with the Terms of Service and the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates as applicable in the Dubai International Financial Centre (DIFC). Payments processed via MamoPay are governed by its terms and policies, accessible at www.mamopay.com, and any disputes related thereto shall be directed to MamoPay as the responsible entity.
Acceptance
By subscribing to the premium features of CardScanner.io, you affirm your binding agreement to comply with and be governed by the terms articulated in this Policy. For clarification or further information, you are urged to contact our support team prior to initiating a subscription.